Your Home Deserves Your Touch
From playful projects to proud results, we’ve got what you need to DIY together.
Aussies are loving
Frequently Asked Questions
Are your tools beginner-friendly?
Yes! Our products are designed so anyone can get great results, whether you’re new to DIY or experienced.
Can one person use these easily?
Yes, they’re lightweight and easy enough for solo projects, but fun to use as a team too.
Where are you located?
Our head office is located in Gold Coast
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopprojectpalace@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Project Palace, we believe home improvement should feel exciting, not stressful. Our beginner-friendly DIY products are designed to be simple, safe, and effective, helping anyone create their dream home with comfort, confidence, and joy in every project.
Fast, Free & Secure Shipping Australia Wide
We believe home projects shouldn’t be stressful. That’s why we offer beginner-friendly DIY tools with fast, free delivery. Every order is packed with care and sent straight to your door, so you can start improving your home without the hassle.